Terms of Service

Effective date: June 12, 2026

What Lisova Is

Lisova ("Lisova," "we," "us," or "our") is a caregiving platform built around an AI-powered voice companion for older adults. The platform includes a mobile app, a web-based family dashboard, and a set of tools designed to support daily conversation, memory preservation, family connection, and coordinated care.

Lisova can be set up by a family member, caregiver, or by the senior themselves. It is intended to complement — not replace — existing care and connection. Lisova is intended to be used by family members, caregivers, and the senior (together “Lisova Users”).

The Lisova Platform

When you create a Lisova account, you gain access to the full platform. Not all features involve AI — many are standard caregiving and coordination tools.

• AI voice companion — An AI-powered companion that has daily conversations through the mobile app. The companion remembers past conversations, builds continuity over time, and preserves stories and memories.
• Family dashboard — A web-based dashboard at lisova.ai where you can review conversation transcripts and extracted memories, manage photos, coordinate care, maintain a calendar, set up activity monitoring, and track the Life Story as it develops.
• Life Story — A living document generated from conversations with the companion, capturing stories, experiences, and personality in the speaker’s own words.
• Legacy Vault — A secure space for storing important documents, notes, and family records alongside the companion profile.
• Care coordination — Tools for managing care team members, inviting family members and photo contributors, and sharing relevant information across the people involved in care.
• Activity monitoring — Optional alerts that notify designated contacts when a conversation hasn’t occurred within a set window. This feature is off by default and can be enabled or disabled at any time from the dashboard.
• Notifications and summaries — Email summaries, push notifications, and conversation recaps to keep account holders informed.
• Living Options Assessment — A guided questionnaire that evaluates potential living arrangement scenarios for the senior, using information you provide — including family member details and geographic context — to generate AI-powered analysis with estimated costs and trade-offs. This tool is informational only and is not a substitute for professional advice.
• Journal — A private space for caregivers to write notes, reflections, and observations about the caregiving experience.
• Balance Wheel — A self-assessment tool that helps caregivers reflect on their own wellbeing across multiple life dimensions.
• Caregiver companion — An AI-powered text assistant available from the dashboard that helps caregivers with platform questions and general caregiving guidance.

The AI Nature of the Service

The voice companion is powered by artificial intelligence. This means:

• The companion is not a human being and should not be represented as one to the person using it, unless a deliberate and informed choice has been made to do so.
• Conversations are processed by AI systems to provide the companion service. We do not use your conversations to train AI models, and we require the same commitment from every third-party service that processes your data.
• The companion may occasionally say things that are factually incorrect, confusing, or unexpected — Lisova is not liable for AI-generated errors in conversation.
• The companion builds continuity over time by retaining conversation history, extracted memories, and stories across sessions — this is core to how the service works.
• The Living Options Assessment uses AI to generate scenario analysis, cost estimates, and personalized recommendations based on your questionnaire responses. These outputs are informational estimates — not professional financial, legal, or care-planning advice. Cost figures are derived from published survey data and regional averages, not real-time market pricing.
• Other parts of the platform — such as the dashboard, photo management, calendar, and care team tools — are standard software features, not AI-generated.

Your Account

You are responsible for maintaining the security of your account credentials. You agree to provide accurate information at setup and to keep your profile details up to date. You must be 18 or older to create an account.

One Lisova account corresponds to one companion profile. If you are setting up Lisova for multiple people, you’ll need a separate account for each.

Consent and Authority for Companion Setup

Setting up Lisova for someone else. Many accounts are created by a family member, caregiver, or care coordinator on behalf of an older adult. That’s completely expected — it’s how the platform is designed to work. But because the companion will have ongoing conversations with a real person, we want to be clear about what we expect from you.

By setting up a Lisova account for another person, you represent and confirm that:

• You have obtained meaningful consent from the person who will use the companion, or you hold legal authority to act on their behalf (such as a healthcare proxy, power of attorney, or legal guardianship);
• You have ensured, or will ensure, that the person is aware that they are interacting with an AI-powered companion and not a human being, unless a deliberate and informed decision has been made otherwise;
• You are not setting up the companion to interact with a person who has clearly expressed that they do not want to use it.

Cognitively impaired users. We recognize that some of the people who benefit most from a companion like Lisova may have cognitive impairments, including memory loss or dementia. If the person you are setting up Lisova for has a diagnosed or apparent cognitive impairment, we ask that you ensure setup and ongoing use aligns with applicable legal standards for consent and surrogate decision-making in your jurisdiction — and that use of the companion is consistent with their known preferences and best interests.

Shared family information. When using features like the Living Options Assessment that involve providing information about other family members, you represent that you are doing so in good faith for caregiving purposes and that you have a reasonable basis to share that information.

Lisova is not in a position to verify the relationships or authority of account holders, and we rely on your representations. If we receive a credible report that an account is being used without proper consent or authority, we reserve the right to suspend or terminate that account.

Free Trial and Demo

Every Lisova account begins with a free trial. No credit card is required to start.

• Free trial — Your free trial begins with a 14-day base period, starting from the first conversation in the app. You can earn up to 16 additional days by completing onboarding tasks — such as uploading photos, inviting family members, reviewing memories, and having conversations — for a maximum trial of 30 days. You will not be charged until the trial period ends and only if you choose to continue.
• Demo mode — You can try a free demo before committing. The demo uses a sample profile and expires after 7 days. No payment information is required.

Subscription and Billing

Lisova is billed monthly. Your subscription renews automatically on the same date each month unless cancelled.

• You can cancel at any time. Cancellation takes effect at the end of the current billing period — you will not be charged again and will retain access until that date.
• We do not offer prorated refunds for partial months.
• We reserve the right to change pricing with 30 days’ notice to your registered email address.

Acceptable Use

Using Lisova responsibly. We’ve designed Lisova to be a supportive, thoughtful presence in your caregiving journey. To keep it that way for everyone, there are some things we ask you not to do.

You agree not to use Lisova to:

• Interact with a person who has not consented to the companion, or who has expressed that they do not want to use it;
• Harass, deceive, or manipulate another person through the platform;
• Upload or transmit content that is abusive, threatening, obscene, or unlawful;
• Attempt to access another user’s account or data without authorization;
• Use the platform for any commercial purpose — including reselling access, building competing products, or scraping content;
• Attempt to reverse-engineer, decompile, or extract the underlying systems, models, or data structures that power the platform;
• Introduce malware, bots, or automated scripts that interfere with the platform’s operation;
• Use the platform in any way that violates applicable federal, state, or local law — including laws relating to elder care, privacy, and consumer protection.

Consequences. If we determine that an account is being used in violation of these guidelines, we reserve the right to suspend or terminate access — with or without prior notice depending on the severity of the violation. We will always try to communicate with you first if the situation allows for it.

Data and Privacy

Your use of Lisova is also governed by our Privacy Policy, which is incorporated into these terms by reference. In summary:

• We store conversation history, memories, and stories to provide the companion service.
• We actively detect and block storage of sensitive personal information (SSNs, financial details, etc.).
• We do not sell your data to third parties.
• You may request deletion of your profile data at any time.

Your Data Rights

We believe your family’s data belongs to your family. These rights apply to every Lisova account:

• Right to export — You may request a complete export of your data at any time by emailing privacy@lisova.ai, including conversation transcripts, memories, stories, photos, the Life Story document, Legacy Vault documents, journal entries, Living Options assessments, balance wheel records, and checklist data. Export is provided at no cost.
• Right to deletion — You may request deletion of your account and all associated data at any time by emailing privacy@lisova.ai. Deletion is processed within 7 business days and cannot be undone.
• Shutdown notice — In the event Lisova shuts down, we will notify all account holders in advance and ensure full data export is available at no cost before any service termination. After the notice period, all data is permanently deleted from our servers.

Acquisition Protection

If Lisova is ever acquired. We’ve built Lisova with the long view in mind. We’re committed to protecting your family’s data regardless of what happens to the business. If Lisova is acquired, we will use our best efforts to ensure that:

• The acquiring company agrees to honor the data rights described in these terms — including export, deletion, and the prohibition on selling your data;
• You are notified in advance of any transfer of your data to a new owner;
• You have a meaningful opportunity to export or delete your data before any such transfer takes effect.

We cannot guarantee that every future owner will be bound by every commitment in these terms — that depends on negotiated transaction terms we don’t yet control. What we can commit to is that we will not knowingly enter into a transaction that strips you of your core data rights without giving you notice and a way out. If we ever find ourselves in that position, we will tell you clearly and give you time to act.

If Lisova shuts down. If we ever decide to discontinue the service entirely, we will notify all account holders at least 60 days in advance, provide a full data export at no cost, and ensure all data is permanently deleted from our servers after the notice period ends.

Multiple Users and Shared Access

The person who creates the account is the account holder and is responsible for the account and all activity within it. You may invite family members and care team members to access portions of the dashboard, and photo contributors to upload photos through the mobile app. Each role has different levels of access — photo contributors can add photos but do not have access to the dashboard, conversation transcripts, or any other account data. You are responsible for ensuring that anyone you invite understands and agrees to these terms.

What You Can and Cannot Do

You agree not to:

• Use Lisova for any purpose other than its intended use as described above.
• Attempt to reverse-engineer, scrape, or copy the service.
• Provide false information at setup in ways that could harm the service’s effectiveness or safety.
• Use the service to interact with a person without their knowledge or against their will.

Intellectual Property

Your content. When a Lisova User has a conversation with the Lisova companion, the Lisova User owns the underlying words and information the Lisova User contributes. The memories, stories, photos, and journal entries you add to the platform are yours. Your data rights — including export and deletion — are described in the Your Data Rights section above.

What Lisova creates. The platform, the companion’s responses, the Life Story document, the organization and structure of extracted memories, the Living Options Assessment outputs, and any other AI-generated content produced by Lisova are owned by or licensed to Lisova. These outputs are made available to you to use for personal, non-commercial caregiving purposes only — they’re not licensed for redistribution, resale, or commercial use.

The license you give us. By using Lisova, you grant us a limited, non-exclusive, worldwide license to store, process, and use your content solely for the purpose of providing and improving the platform for your account. We don’t use your content to train AI models — that’s covered in the AI Nature of the Service section — and we don’t use it for advertising. This license ends when you delete your account.

Feedback. If you share ideas, suggestions, or feedback about Lisova with us, we appreciate it and may use it to improve the service. You agree that we can do so without any obligation to you.

Third Party Services

Lisova is built using a carefully selected set of third-party services — things like cloud infrastructure, AI processing, and communication tools. We vet these providers and contractually require them to handle your data responsibly (you can see the full list on our Third-Party Vendors page).

That said, some things are outside our control. Lisova is not liable for outages, errors, data incidents, or service changes caused by third-party providers. We will always work to minimize disruption and notify you of anything that materially affects your service, but we cannot guarantee the uninterrupted performance of services that depend on outside platforms.

If a third-party provider we rely on changes its terms, discontinues a feature, or experiences a significant incident, we may need to adjust or temporarily suspend parts of the Lisova platform. We’ll communicate openly if that happens.

Healthcare and HIPAA

Lisova is not a medical service. The Lisova platform is a caregiving companion and coordination tool. It is not a medical device, a clinical service, or a healthcare provider. We are not a HIPAA-covered entity, and your use of Lisova is not covered by HIPAA protections.

Please don’t share sensitive health information. Lisova is not designed to store or process Protected Health Information (PHI) as defined by HIPAA — things like diagnoses, prescriptions, insurance details, or medical record numbers. Our system actively detects and blocks certain categories of sensitive data, but it is not a substitute for a secure medical records system. If you need to coordinate clinical care, please use tools designed for that purpose.

For care facilities and professional caregivers. If you are using Lisova in a professional care setting and believe your use may involve PHI, please contact us at hello@lisova.ai before proceeding. We will work with you to determine whether a Business Associate Agreement or other arrangement is appropriate.

Limitation of Liability

We work hard to keep the service reliable and compassionate, but we cannot guarantee uninterrupted service, and we are not liable for missed conversations, technical outages, or AI-generated errors.

THE LISOVA PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LISOVA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY INFORMATION PROVIDED BY THE SERVICE — INCLUDING AI-GENERATED CONVERSATION, LIFE STORY CONTENT, OR LIVING OPTIONS ASSESSMENTS — IS ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

Lisova is not liable for decisions made based on information provided by the Living Options Assessment, including cost estimates, scenario rankings, or AI-generated recommendations. The assessment is a starting point for family conversations, not a substitute for professional consultation. Cost estimates may not reflect current market conditions in your area.

Our total liability to you for any claim arising out of your use of Lisova is limited to the amount you paid us in the three months preceding the claim.

Force Majeure

Events outside our control. Lisova will not be liable for any failure or delay in performing our obligations under these terms if that failure or delay results from causes genuinely beyond our reasonable control. This includes things like natural disasters, power failures, internet outages, cyberattacks on infrastructure we rely on, pandemic-related disruptions, actions by government authorities, or failures of third-party platforms that are outside our direct control.

If something like this happens, we’ll let you know as soon as we can and do our best to restore service quickly. We won’t use this as an excuse for things that are our fault or within our reasonable control to prevent.

Indemnification

Your responsibility for your use of the platform. You agree to defend, indemnify, and hold harmless Lisova and its employees, contractors, officers, and directors from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these terms;
• Your misuse of the Lisova platform;
• Content you submit to the platform that infringes a third party’s rights or violates applicable law;
• Your failure to obtain appropriate consent or authority before setting up a companion for another person; or
• Any claims brought by a third party arising from your actions or omissions in connection with your use of Lisova.

We’ll notify you promptly if we become aware of a claim that falls under this section and will cooperate reasonably in your defense. We reserve the right to assume control of the defense of any matter subject to indemnification by you, at your expense.

This section doesn’t apply to anything that’s our fault.

Changes to These Terms

We may update these terms from time to time. When we do, we’ll notify you by email at least 14 days before the changes take effect. Continued use of Lisova after that date constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Dispute Resolution

We hope you’ll never need this section. But if a dispute arises that we can’t resolve through a direct conversation, here’s how we handle it.

Informal resolution first. Before either of us initiates any formal proceeding, we both agree to spend at least 30 days trying to resolve the issue directly. Reach out to us at hello@lisova.ai — we’re real people and we genuinely want to fix things.

Binding arbitration. If informal resolution doesn’t work, any claim or dispute arising out of or relating to these terms or your use of Lisova will be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in a court. The arbitration will take place in Delaware, or by videoconference if you prefer. The arbitrator’s decision is final and enforceable in any court of competent jurisdiction.

No class actions. You and Lisova each agree to resolve disputes only on an individual basis. Neither of us may bring a claim as a plaintiff or class member in any class action, consolidated proceeding, or representative action. The arbitrator may not consolidate claims from more than one person.

Opt-out right. If you’d prefer not to be bound by the arbitration and class action waiver provisions, you can opt out by emailing hello@lisova.ai within 30 days of first creating your account. Your email should include your name and a clear statement that you are opting out of arbitration. Opting out does not affect any other part of these terms.

Small claims exception. Either party may bring an individual claim in small claims court if the claim qualifies. This arbitration section does not prevent you from bringing issues to the attention of federal, state, or local agencies that can seek relief on your behalf.

General

A few legal housekeeping items:

Entire agreement. These terms, together with our Privacy Policy, constitute the entire agreement between you and Lisova regarding your use of the platform. They replace any prior understandings, representations, or agreements between us on this subject.

Severability. If any provision of these terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable — or removed if it can’t be fixed — without affecting the rest of the terms, which will continue in full force.

No waiver. If we don’t immediately enforce a provision of these terms, that doesn’t mean we’re giving up the right to enforce it later. Any waiver of a specific term must be in writing to be effective.

Assignment. You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations — for example, in connection with a merger or acquisition — subject to the commitments described in the Acquisition Protection section.

Notices. We’ll communicate with you using the email address on your account. Please keep it current. You can reach us at hello@lisova.ai.

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